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FAQ

What is my shipping cost? 

A flat rate of $6.00 is charged on all domestic orders. (Priority Shipping!) 

A flat rate of $35.00 is charged on all international orders.

When should I expect my order to arrive? 

All orders are shipped via United States Postal Service with Priority mail domestically. Please allow up to 3 business days for order processing and payment verification as well as an additional 2-3 business days for delivery. International orders can take up to 21 days to arrive. 

How do I return an item?

If you are not 100% satisfied with your purchase, you can return your order to us within 14 days to receive store credit. Returned items must be unworn, in the state you received them, and in the original packaging. 

Hassle Free Exchanges/Store Credit: 

Please send your return with your packing slip/invoice to: 

THREADHITTER

ATTN: RETURNS

5404 Whitsett Avenue Suite #191 

Valley VIllage, CA 91607

I tried tracking my package and the tracking number is showing invalid. What should I do?

Don't panic. This is normal, especially over weekends and holidays. USPS usually takes 24-48 hours to update their tracking information. If you still feel like there is a problem, feel free to shoot us an email with your order number and well take a look into it for you!

Could I contact THREADHITTER directly with any questions?

Feel free to contact us at help@threadhitter.com with any questions. 

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